At Two Wheel Cult, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free returns process. Please read our returns policy carefully to ensure your return is processed smoothly.

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• All returned items must be in their original, unused condition and in the original packaging with all tags and labels attached.
• Parts that have been installed, altered, or modified in any way are not eligible for return.
• Clothing and accessories must be unworn, unwashed, and in their original condition.
• Gift cards, clearance items, and customized products are non-refundable.

How to Return an Item

1. Contact Us: Before returning an item, please contact our customer service team at enquiries@twlwheelcult.com or use our contact form on the website. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Return Authorisation: Our team will provide you with a return authorisation number and instructions on how to return your item(s).
3. Prepare Your Return: Pack the item(s) securely in the original packaging, including any paperwork, parts, and accessories. Clearly write your return authorisation number on the outside of the package.
4. Ship Your Return: Ship your return to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

Exchanges

• If you need to exchange an item for a different size, color, or product, please follow the return process outlined above and then place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at enquiries@twowheelcult.com or through our website’s contact form. We will arrange a return or exchange at no additional cost to you.

International Returns

• For international returns, customers are responsible for all shipping fees, duties, and taxes associated with returning items to us. We recommend contacting your local customs office for further information before initiating a return.

Non-Returnable Items

• Please note that gift cards, clearance items, and customized products are not eligible for return or exchange.

Questions?

If you have any questions regarding our returns policy or need further assistance, please do not hesitate to contact us at enquiries@twowheelcult.com. We are here to help and ensure your shopping experience with Two Wheel Cult is a great one!

Thank you for choosing Two Wheel Cult!